Service
| Customer Service
Committed to providing excellent customer serviceNature's Philosophy understands that you need a reliable trouble free, online shopping experience and we are proud to provide this service to You. Nature's Philosophy strives to deliver 100% customer satisfaction, if you have any questions or special requests we will do our best to accommodate you. We offer flexible ordering and payment options and provide the most secure online shopping experience available. Consultation Opening Hours Monday to Friday - 10:00am to 5:00pm EST Sydney, Australia
Our GuaranteeWe want you to be completely happy with your purchase. Please Contact us with any questions before placing your order, once you have received your order we are happy to answer many of your questions. Please Note: we cannot accept refunds or exchanges on skin care products for change of mind, or otherwise, due to health and safety issues, so please choose carefully. If for any reason you are not completely satisfied with your purchase you may lodge a return within 14 days from the date of delivery.
How to orderOrders can be placed online through the secure shopping cart or by email, post or by telephone. For further assistance please Contact Us. How To Order Online: simply add products the shopping cart, select 'add to cart', to purchase more products select 'continue shopping'. Products will be added to your order and the total calculated including the shipping fee. To complete your order select 'check-out' Existing customers: please log in. You will then be asked to confirm delivery address, payment and press 'save', following the prompts to complete the order until the final stage where you will need to press 'process'. We will then contact you via email to confirm receipt of your order. If you do not receive an email within 1-2 hours contact us. New customers: do not need to create a free account, simply follow the prompts during checkout and press 'create account', you can then continue to complete the order until the final stage where you will need to press 'process'. We will then contact you via email to confirm receipt of your order - If you do not receive an email within 1-2 hours contact us.
Gift VouchersGive the gift of choice, your Gift Voucher can be sent instantly via email. You can purchase a Nature's Philosophy Gift Voucher like any other product in our online store. To add a gift voucher to your shopping cart click here.
How much are Gift Vouchers? Either a $25, $50, $100, $200 or you decide. Upon purchase, your Gift Voucher can be delivered via email instantly as a PDF or JPG attachment, or by post as a printed card.
Redeem Your Gift Voucher Each voucher has a unique authorisation code and is easy to redeem. Gift vouchers are redeemable by placing your order online, by email, by post or by phoning +612 99087494. You will need to quote the Gift Voucher code and the recipient’s details. If ordering online please quote the Gift Voucher details in the filed ‘Enter Gift Voucher Code’ during checkout, you will need to select a payment method even if the voucher is for a greater amount than then the order total.
Upon use of the Gift Voucher, if the order value is higher than the value of your voucher, the balance will need to be paid by another payment method. Gift Vouchers are redeemable in one transaction only. If the order is to a lesser value than the Gift Voucher the balance cannot be redeemed for cash or for another order. Gift vouchers are not redeemable for cash. Nature's Philosophy sales conditions apply, visit see Customer Service for full details.
Gift WrappingGift wrapping is complementary. Upon request, gifts are wrapped in white tissue paper, a small bunch of fresh lavender is tied with a silver bow and a hand written card. Request 'gift wrapping' during checkout in the field 'Please add any notes for this order' and include your message.
Payment Options
What payment options are available? 1. BPAY is our preferred method of payment - Australian residents only
BPAY® is a bill paying service that allows you to pay your account over the telephone by calling your bank or using your online banking facility. Payment can be made directly from your cheque or savings account.
2. PAYPAL - Payment is accepted from all customers, you do Not need a Paypal account to complete this transaction method to pay by Visa or Master Card, or bank account.
Simply select 'Paypal' during checkout and follow the automated prompts to complete the transaction. This service is available at any time of the day or night. Paypal will notify us immediately upon placing your order and upon receipt of payment.
3. Electronic Funds Transfers - Australian residents only Payment is accepted from all customers via EFT (Electronic Funds Transfer). Please use the information supplied on your invoice to make an EFT payment: Please reference your payment with our Invoice Number/s. Once payment has been made via EFT, please notify Nature's Philosophy by email, fax or phone, quote the payment amount and Invoice Reference Number when contacting us.
4. Cheque or Money Order - Australian residents only Nature's Philosophy accepts company, bank and personal cheques. Bank Cheques are subject to clearance, normally taking three business days, money order will see your order dispatched upon receipt. Please include your Order Reference Number and mail your cheques to the address supplied on your invoice or contact us. Nature's Philosophy at it's discretion, reserves the right to refuse acceptance of payment by cheque. Please do not hesitate to contact us for any further details that you may require.
Stock & DeliveryWe do our best to keep all our products in stock at all times and offer same or next day shipping to get your order to you quickly. Orders are sent by Express Post with the Registered Post Service at a flat rate of $10.75 Australia wide, to ensure you receive your order the very next day. Every effort is made to prevent damage during transit, each item is packaged with care and compensation of up to $100 is included. Express Post is the next business day delivery service offered by Australia Post, they provide guaranteed* next day delivery to all street addresses and post office boxes within the Express Post Next Business Day Network. Registered Post service provides proof of posting and delivery by providing a unique identification number for every article. A signature is obtained on delivery and compensation of up to $100 is included. Packaging & Handling: we don't charge for packaging or handling, you only pay Australia Posts fees of $8.65 for a 3kg Express Post Satchel and $2.10 Registered Post, there is no extra charge for orders over 3kg.
Website SecurityIs this website secure? Paypal offers the most secure international payment service available, you can be assured your details are kept private and secure, we do not receive your card details at any stage. How we protect your information
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Pay directly from your cheque or savings account
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